RGA USA Policy

OUR GOAL:

A clear, concise, flexible, and fair return policy that provides Carboline customers with the security of knowing what to expect with respect to returned goods.

POLICY SUMMARY:

Carboline understands that from time-to-time material returns are part of doing business. While Carboline is open to returned goods, all returns must be (1) in DOT compliant, legally packaged containers and (2) authorized by Carboline in advance with no exceptions. This material will be shipped on a bill of lading and must comply with all applicable DOT regulations. All material received shall meet the requirements of Title 49, Code of Federal Regulations (49 CFR), Parts 171-180. This policy excludes all fireproofing materials.

A SUMMARY OF THE RETURN POLICY IS AS FOLLOWS:

  • • In cases of confirmed defective material or instances where Carboline has shipped a product, color, or size other than was ordered, Carboline will issue 100% credit and arrange and pay for 100% of return freight.
  • • Credit for returned goods of Carboline coatings will be issued for unopened, undamaged containers and/or cartons in salable condition (exceptions below). Carboline will pay 100% of freight cost for these approved returns. These returns are subject to acceptable condition as determined by inspection upon receipt.
    •       ‣ A 20% re-stocking fee applies for all RGA’s (non-Carboline errors)
  • • Carboline believes this is the most customer-centric return policy in the industry. Unfortunately, we cannot accept returns of:
    •       ‣ RTS / Tinted Material
    •       ‣ Custom Colors
    •       ‣ Made to Order (MTO)
    •       ‣ Used Solvent
    •       ‣ Contaminated/Mixed Material
    •       ‣ Empty Cans
    •       ‣ Nuclear Grade Products
    •       ‣ Expired Products
    •       ‣ All Other Unauthorized Materials
  • • All returns shall be sent to a Carboline Distribution Center or Regional Service Center. Return location is at Carboline’s discretion and will be noted on the return paperwork and BOL.
  • • If unauthorized material arrives at Carboline, a processing fee of $40 per gallon will be assessed to the sender.

Download the RGA form here.