Made-to-order (MTO) & Small Batch Policy

Standard MTO policy summary: Carboline has the unique ability to manufacture specialty material upon request. Made-to-order (MTO) products are manufactured at the time an order is placed. No returns are accepted on MTO products. Review the full RGA policy here.

MTO production requirements

  1. 1. Orders must meet the product’s minimum order quantity requirement. Please get in touch with your Sales Representative or Customer Service Representative to confirm the required quantity.
  2. 2. Standard production time for MTO items is three weeks. (Lead times may vary depending on the product.)
  3. 3. Orders will be considered complete and shipped in full within a batch yield +/- 10% of the requested quantity.
  4. 4. Orders can only be canceled within 24 hours of placement.
  5. 5. Completed MTO order items ship directly to customers from the manufacturing facility on the requested ship date.

Small-batch exceptions

Small-batch MTO orders will be accepted under these conditions:

  1. 1. The batch is a minimum of 25 gallons and a maximum of 50 gallons.
  2. 2. Batch size is defined as the number of liquid gallons of the MTO component.
  3. 3. Customers will be charged a $300 small-batch fee and must purchase the entire batch.
  4. 4. Certain products are excluded from this policy based on Carboline manufacturing capabilities. Please reach out to your Sales Representative or Customer Service Representative to confirm product eligibility and the required quantity.

Example: The customer orders 35 kit gallons of Carbothane 134HG (2 component, 4:1 fill ratio.) in 5-gallon kits in an MTO color. The customer will be charged a $300 small batch fee and accept batch yield +/- 10% on the 28 gallons of part A that will be manufactured.

Expedited MTO batches

Carboline can adjust production schedules to expedite MTO order production. Expedites must be requested at the time of order entry and meet all the above production requirements. Once the customer and manufacturing agree on an expedited date, the order cannot be canceled.

Expedite production schedule and fees:

  1. a. 8 days = $200 processing fee.
  2. b. 6 days = $400 processing fee.
  3. c. 4 days = $600 processing fee.
  4. d. 2 days = $800 processing fee.

(Days are measured from the expedited approval date to the order ship date. Day calculations do not include transportation time.)